Refund & Returns

gutfeeling isn’t selling yet, so there’s nothing to refund today. No payments are taken through this site. This page sets out how we intend refunds and returns to work once we launch, so you know what to expect.

When we launch

• Damaged or wrong items: if your order arrives damaged, defective, or isn’t what you ordered, we’ll replace it or refund it. Just reach out within a set window of delivery (final window confirmed at launch) with a photo.
• Food safety: because this is a consumable, opened or used sachets can’t be returned for hygiene and safety reasons, in line with FSSAI guidance.
• How refunds are paid: approved refunds go back to your original payment method (or as store credit, your choice) within a few business days of approval.

Cancellations

Before an order is dispatched you’ll be able to cancel it for a full refund. Once it’s on the way, the returns terms above apply.

Final terms at launch

Exact timelines, eligibility and the process will be finalised and published here before the first sachet ships. Waitlist members will get the details first.